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VICKI brings contactless payments to unattended retail

How ViaTouch Media's VICKI smart store uses ID TECH's VP3300 OEM and Worldnet's GoChip SDK to deliver a fully contactless, self-checkout retail experience.

Contactless goes mainstream in unattended retail

Tap-to-pay has become a standard way to buy, letting shoppers pay with a contactless card, phone, or wearable in about a second. For years the U.S. trailed other markets in adopting the technology. That changed quickly: businesses moved to add contactless terminals to reduce shared touchpoints at checkout, and EMV contactless transactions carry stronger security than mag-stripe.

Today most new terminals ship contactless-capable, and a growing share of face-to-face transactions happen at contactless-enabled merchants. Card brands raised transaction limits to encourage tap-to-pay, and the shift reached every environment, including retail and unattended machines.

The challenge

Unattended and automated retail machines sell everything from headphones in an airport to snacks and drinks in a grocery store. As these machines moved to cashless payments and connected to a payment backend, operators wanted more than a card slot. They needed a self-checkout experience that was fast, touch-free, secure, and easy to brand, without taking on the burden of PCI compliance themselves.

Meet VICKI

VICKI, from kiosk specialists ViaTouch Media, is an AI-powered smart store built for touch-free, self-checkout retail. It acts as a virtual attendant that can answer product questions, arrange advance pickups, and adapt to different product shapes and sizes. VICKI also supports health and safety features, including UV-C lighting that cleans products and interior surfaces after each use.

A traveler with a rolling suitcase walks past a VICKI smart store in a sunlit airport terminal.

The solution: VP3300 OEM and Worldnet GoChip

VICKI pairs ID TECH's VP3300 OEM reader with Worldnet's GoChip SDK. The VP3300 OEM handles secure, reliable NFC transactions in an unattended setting. GoChip is a pre-certified software framework that ViaTouch's developers integrated around their own point-of-sale, customizing the payment flow to the VICKI brand while Worldnet handled the payments layer.

Worldnet's end-to-end encryption protects both cardholder and merchant, so the operator does not carry the security or PCI compliance overhead. A polling feature keeps the VP3300 OEM always ready: the shopper simply presents a card, chooses an item, and the purchase is charged automatically. No button press, no attendant, no shared surface.

Three views of the VICKI smart store showing its touchscreen, stocked shelves, and branded side panel.

What VICKI delivers

  • Fully contactless checkout: tap a card, phone, or mobile wallet and pay in seconds
  • Biometric options, including thumb and iris scan, for returning shoppers who create an account
  • A Secure Card token that lets shoppers reuse payment details for subscriptions and loyalty without re-entering card data
  • AI, computer vision, and Intelli-Shelf sensor fusion to reduce theft of high-value products
  • PCI compliance handled through Worldnet's end-to-end solution

The future of contactless

Contactless payment is now a routine part of everyday shopping, and cash continues to give way to card and mobile options across retail and unattended environments. Investing in contactless today lays the groundwork for what comes next. The combination of ID TECH, Worldnet, and ViaTouch Media in VICKI shows how high-value retail and customer safety can work together in one machine.

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About Worldnet Payments

Worldnet Payments develops payment solutions for independent software vendors. Its omnichannel platform delivers solutions in industries such as unattended retail, transportation, and services. Worldnet's flexible approach lets businesses build a customized payment experience, including tailored workflows, branding, and centralized reporting and analytics. The cloud platform provides a range of EMV-enabled products and services across channels including eCommerce, mobile, PoS, and iPoS.

For more information, visit worldnetpayments.com.

About ViaTouch Media

ViaTouch Media is a software technology company focused on the retail shopping industry. At its core is the VICKI software platform, which helps retailers open new revenue streams and reduce operating expenses using data analytics and advanced hardware peripherals.

For more information, visit getvicki.com.

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