Lower Implementation and Maintenance Costs
Reduce the operational costs associated with deploying and maintaining payment devices by managing updates, configurations, and diagnostics remotely.
Remote Device Management
ID TECH's Remote Device Management (RDM) is a cloud-based system that gives you the power to monitor, update, and administer your entire estate of payment devices.
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Benefits include:
Centralized Device Management
Monitor and control all connected devices from a single, intuitive web portal, providing complete visibility across your entire device network.
Faster Updates with Minimal Downtime
Deploy firmware updates remotely to keep devices up to date while minimizing service interruptions and maintaining smooth operations.
Secure Payments Anywhere
Maintain strong payment security by remotely managing device settings and monitoring activity from anywhere in the world.
Broad Support Across the ID TECH Hardware Portfolio
RDM is engineered to support a wide range of ID TECH payment solutions, running directly on the devices or on an external host system.
Gain Real-Time Visibility Across Your Entire Fleet
- Live Status: Clear visual indicators showing if a device is online or offline.
- Last Contact: Precise timestamp of the last heartbeat to diagnose connectivity issues.
- Proactive Alert: Brings malfunctioning devices to the top of your list.
- Detailed Device Info: Shows serial number, group assignment, OS version, firmware and APP versions, hardware info & more.
- Remote Log Retrieval: Trigger and download device logs (e.g., kernel logs) for in-depth analysis.
Deploy Critical Updates with Precision and Speed
- Group-Based Targeting: Allows you to assign an update to a designated group of devices.
- Immediate or Scheduled Deployment: Trigger an update to run instantly or schedule a time, such as midnight, to avoid business disruption.
- Status Monitoring: Track the progress and success of every update event in a detailed status log.
Manage Your Fleet with Granular Control and Efficiency
- Bulk Device Registration: You can onboard thousands of payment devices at once.
- Custom Device Grouping: Categorize your devices (e.g., by location, by business unit, by hardware model) to simplify management.
- Account Hierarchy: Create layers of sub-accounts under your main organization, ideal for managing resellers and chain stores.
- Role-Based Access Control: Assign users to predefined roles (Admin, Manager, User) with specific permissions.
FAQ
What kind of visibility does RDM provide?
You get real-time insights into device status, connectivity, and performance. Alerts and logs help identify issues quickly.
Can I do firmware update for my payment devices remotely without downtime?
Yes, firmware updates can be deployed remotely with scheduling options. This minimizes disruption to business operations.
Can I group and manage devices by location or business unit?
Yes, RDM supports custom device grouping and account hierarchies. This makes it easier to manage large-scale deployments.
Can I control user access and permissions across my organization?
Yes, RDM supports account hierarchy and role-based access control to enhance system security. Admin users can define authority levels and assign roles such as Admin, Manager, or User. It helps protect sensitive operations while maintaining efficient team collaboration.
Does RDM help reduce operational costs?
Absolutely, it eliminates the need for on-site maintenance and manual updates. This significantly lowers operational overhead.
Explore ID TECH’s Full Catalog of Products
At ID TECH, we build world-class integrated payment solutions for any industry and any environment. Over the past 40 years, we have established a solid reputation as a leader in the payments industry since our inception in 1985.
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Uptime
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