Welcome to ID TECH Merchant Services
Dear Valued Merchant,
Welcome to ID TECH Merchant Services!
We’re proud to be Hamilton Manufacturing’s trusted partner, providing secure, efficient payment acceptance devices and merchant services. Our goal is to ensure that your payment operations run smoothly—so you can stay focused on what matters most: your business.
Here is some important information regarding your merchant account, customer support contacts, and general guidelines for accepting payment cards.
TABLE OF CONTENTS
Account Information
Customer Support Contacts
WorldPay iQ Merchant Portal
Card Acceptance Policies
Maintaining Your Account
PCI Compliance Overview – SaferPayments
- What is SaferPayment
- Getting Started with SaferPayments
- Compliance Responsibilities
General PCI Compliance Overview
Understanding and Avoiding Chargebacks
Account Information
- Please retain the Help Desk card provided in your welcome package in a secure and accessible location for staff.
- When contacting support, be ready to provide your MID to ensure quick assistance.
Customer Support Contacts
For any notices or requests regarding changes to the current account, or for questions about the statement, please contact:
ID TECH Merchant Services: 714-761-6368 (Option 3)
Email: [email protected]
For hardware or card reader issues, please contact Hamilton Technical Support:
Phone: 419-867-4852 (Option 3)
Email: [email protected]
WorldPay iQ Merchant Portal
iQ, from our payment processing partner, Worldpay, is a comprehensive, self-service portal and reporting tool designed for merchants to manage their business payment processing data and operations. IQ is available to you as part of your merchant account. It provides you with access to detailed insights into your transaction data, financial performance, and processing trends.
Here’s a breakdown of what Worldpay iQ offers:
- Payment Reporting and Analytics: Access a wide variety of financial data and reports for transactions processed through Worldpay, helping to make data-driven decisions. This includes reconciliation reports, activity and settlement reports, fee reports, and more.
- Transaction Monitoring and Management: View and act upon transactional information, track individual transactions, reconcile daily totals, and manage payment processing activities.
- Performance Insights: Worldpay iQ offers various dashboards, such as the Authorization Trends Dashboard, which provides data visualizations of transactional and financial information and key performance indicators.
- Chargeback Management: Monitor and manage chargeback cases through the Dispute Inbox, streamlining the process of resolving disputes.
- Accessibility: Accessible via both desktop and the iQ Now mobile app for Apple and Android devices, allowing businesses to monitor performance on the go.
- Enhanced Security: Features like multi-factor authentication help secure sensitive payment information.
For instructions to proceed reconciliation reporting and issue refund, please refer to iQ Quick Start Guide.
If you experience any issues logging into IQ portal, please contact:
IQ Portal (MyIQ): 800-472-3164
Email: [email protected]
General Payment Cards Acceptance Policies
- Identification Requests: Merchants may ask for cardholder ID, but cannot require it. Unsigned cards should be signed and verified with two IDs including one government-issued.
- Taxes: Include taxes in the transaction total. Do not collect separately in cash.
- Split Sales: Complete the transaction in one receipt. Do not split to bypass limits.
- Transaction Laundering: Only deposit your own business’s transactions.
- No Cash Refunds: Always issue credit reversals—no cash back for card purchases.
- Delivery Expectations: Deliver at point of sale unless otherwise arranged.
- No Transactions on Own Card: Do not process your own or accessible card.
Maintaining Your Account
Contact us to update:
- Bank info
- Ownership
- Business name
- Contact info
Phone: 714-761-6368 (Option 3)
Email: [email protected]
PCI Compliance Overview -SaferPayments
SaferPayments – PCI Compliance Portal
To ensure the security of cardholder data and maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS), ID TECH Merchant Services—powered by Worldpay—offers access to SaferPayments, an easy-to-use portal that helps you validate and maintain your PCI compliance.
What is SaferPayments?
SaferPayments is Worldpay’s secure portal where merchants:
- Complete their annual PCI DSS Self-Assessment Questionnaire (SAQ)
- Run network vulnerability scans (if applicable)
- Track compliance status
- Access tools, training, and support
Getting Started with SaferPayments
After your merchant account is activated, you will receive an email from Worldpay with login instructions to the SaferPayments portal. Please refer to PCI User Guide.
If you haven’t received the email or need to reset your access:
- Visit: https://saferpayments.worldpay.com
- Support Email: [email protected]
- Phone Support: 833-534-8422 (Mon–Fri, business hours)
Your Compliance Responsibilities
All merchants that accept card payments are required to:
- Complete the annual PCI Self-Assessment Questionnaire (SAQ)
- Remediate any vulnerabilities or risks identified
- Maintain security best practices year-round
- Failure to complete PCI validation may result in non-compliance fees.
Need Help?
We recommend logging into the portal soon after receiving your welcome email to begin the compliance process. The SaferPayments team is available to assist you through every step.
General PCI Compliance Overview
All merchants handling card data must comply with PCI DSS standards.
11 Key Requirements:
- Secure networks and firewalls
- Avoid default settings
- Encrypt stored data
- Encrypt in transit
- Use antivirus
- Patch systems
- Restrict data access
- Unique user IDs
- Secure physical access
- Monitor and log Security testing
- Security policy
Visit: www.pcisecuritystandards.org for full PCI DSS details.
Understanding and Avoiding Chargebacks
Common Chargeback Reasons:
- Unauthorized use
- Product/service issues
- Billing errors
- Unrecognized transactions
- Processing errors
Chargeback Avoidance Tips:
- Clear product descriptions
- Proper authorization
- Detailed records
- Fraud tools (AVS, CVV)
- Transparent communication
- Prompt delivery
- Handle complaints
- Monitor transactions
Thank you for partnering with ID TECH Merchant Services and WorldPay. We look forward to supporting your business success.
Warm regards,
The ID TECH Merchant Services Team